Refund & Return Policy

At Bait Al Noor, we carefully inspect and securely pack our Islamic acrylic and mirror-finish wall-art products before dispatch. Because these products are fragile and can be damaged during transportation, we follow the return and refund policy below.

By placing an order with Bait Al Noor, you agree to the terms of this policy.

1. Return & Replacement Eligibility

Our products are generally eligible for return or replacement only in the following situations:

  • The product arrives damaged during transit.

  • The product has a genuine manufacturing defect.

  • The wrong product has been delivered.

  • The product received is materially different from the product ordered.

Any approved return, replacement or refund will be subject to verification by Bait Al Noor.

2. Damage During Delivery

If your package or product is damaged during transportation, you must contact us within 48 hours of delivery.

To help us verify the claim, you must provide:

  1. Your order number.

  2. Clear photographs of the shipping package from all sides.

  3. Clear photographs/videos showing the damage to the product.

  4. A continuous unboxing video, preferably starting from the unopened/sealed package.

  5. Any other information reasonably requested by our team.

Important

For fragile acrylic and mirror-finish products, we strongly recommend recording a complete unboxing video before opening the package.

Claims without sufficient photographs/videos or evidence may be difficult to verify and may be rejected where we cannot reasonably establish that the damage occurred before or during delivery.

3. Wrong or Incorrect Product

If you receive a product that is different from the product you ordered, please contact us within 48 hours of delivery.

After verification, we may arrange a replacement with the correct product or provide another appropriate resolution.

The incorrect product must generally remain unused and in the condition in which it was received.

4. Manufacturing Defects

If you believe your product has a manufacturing defect, contact us within 48 hours of delivery with clear photographs/videos showing the issue.

Our team will review the claim.

If the issue is confirmed to be a genuine manufacturing defect, we may provide:

  • A replacement;

  • Replacement of the affected component, where practical;

  • Repair or other appropriate resolution; or

  • A refund, where applicable.

Normal characteristics of acrylic, mirror-finish or handmade/finished products are not necessarily considered defects.

5. Minor Variations Are Not Defects

Our products may have minor variations resulting from manufacturing, cutting, finishing, materials and lighting.

The following may not qualify as defects:

  • Slight colour differences compared with photographs displayed on your screen.

  • Minor variations in dimensions within reasonable manufacturing tolerance.

  • Minor variations in acrylic or mirror finish.

  • Very small marks or imperfections that do not materially affect the appearance or use of the product.

  • Differences caused by lighting or photography.

  • Minor variations resulting from the manufacturing/finishing process.

6. Change of Mind / Personal Preference

Returns or refunds may not be accepted simply because:

  • You changed your mind after placing the order.

  • You no longer want the product.

  • The product does not match your personal décor preference.

  • You selected the wrong size, colour or variant.

  • You ordered the wrong quantity.

  • You do not like the appearance after installation.

  • The product looks slightly different from how it appeared on your individual screen.

Please carefully check the product description, size, colour, finish and product photographs before placing your order.

7. Products Damaged After Delivery

Bait Al Noor is not responsible for damage caused after successful delivery due to:

  • Improper handling.

  • Dropping or impact.

  • Incorrect installation.

  • Incorrect mounting.

  • Improper cleaning.

  • Use of abrasive materials.

  • Use of harsh chemicals.

  • Excessive heat or moisture where unsuitable.

  • Modification or alteration of the product.

  • Normal wear and tear.

  • Any misuse of the product.

Such damage is generally not eligible for return, replacement or refund.

8. Installation Responsibility

Customers are responsible for ensuring that the product is installed correctly and securely.

Before installation, please check the product carefully for any visible damage.

Once the product has been permanently installed, modified, drilled, cut, glued or otherwise altered, return/replacement eligibility may be affected unless the issue is a confirmed manufacturing defect.

9. Return Authorization

Do not send any product back without contacting Bait Al Noor first.

If your return request is approved, our team will provide you with the appropriate return instructions.

Products returned without prior authorization may not be accepted.

Returned products may be inspected before a replacement or refund is approved.

10. Condition of Returned Products

Where a return is approved, the product should be returned:

  • In its original condition, where possible;

  • With original packaging;

  • With included accessories/components;

  • Without customer modifications or alterations; and

  • With reasonable care taken to prevent further damage during return shipping.

If a returned product is found to have been damaged due to customer handling or inadequate packaging, the refund/replacement may be affected, subject to applicable law.

11. Return Shipping

If Bait Al Noor confirms that the product was delivered damaged, defective or incorrect, we will determine the appropriate return/replacement shipping arrangement.

For returns requested for reasons not covered by this policy, return shipping may be the customer's responsibility, where such return is accepted.

12. Refund Process

Once an approved return is received and inspected, we will notify you about the status of your refund.

If approved, the eligible refund will be processed through the applicable payment method.

The time taken for the refund to reflect in your bank account, card, UPI account or other payment method may depend on the payment provider or financial institution.

13. Refund Amount

Where a refund is approved, the refundable amount will be determined based on the circumstances of the order and applicable law.

Where legally permissible, certain charges such as shipping charges, transaction charges or other non-refundable fees may not be refundable.

Nothing in this policy is intended to restrict any consumer rights that cannot legally be excluded under applicable law.

14. Order Cancellation

If you want to cancel an order, please contact us as soon as possible after placing the order.

Because some products may be processed, prepared, packed or dispatched shortly after an order is received, cancellation may not be possible once processing or dispatch has started.

If a cancellation is accepted, the applicable refund will be processed according to our cancellation/refund terms and applicable law.

15. Unboxing Video Requirement

Because our products can be fragile, customers are strongly encouraged to record a continuous unboxing video.

The video should clearly show:

Sealed package → opening of package → protective packaging → complete product → damage, if any.

Please do not throw away the original packaging until you have checked the product properly.

An unboxing video is highly recommended because it helps us determine whether damage occurred during transportation and assists us in resolving courier-related claims.

16. Delivery Confirmation

Once the courier records the shipment as delivered, customers should inspect the package as soon as reasonably possible.

If the package is visibly damaged at the time of delivery, please photograph the package before opening it and contact us immediately.

17. Fraudulent or Misuse of Return Policy

Bait Al Noor reserves the right to investigate suspicious, repeated or potentially fraudulent return/refund claims.

Examples may include:

  • False damage claims.

  • Returning a different product.

  • Returning a used or modified product while claiming it was received damaged.

  • Repeatedly claiming products were damaged without supporting evidence.

  • Tampering with products or packaging.

  • Providing misleading photographs or videos.

Where permitted by law, fraudulent or abusive use of the return/refund process may result in cancellation of future orders or refusal of further returns.

18. Non-Returnable Situations

Subject to applicable consumer rights, a return or refund may not be available where:

  • The customer simply changes their mind.

  • The customer selected the wrong size/variant.

  • The customer caused the damage.

  • The product was improperly installed.

  • The product was modified or altered.

  • The product was damaged through improper cleaning or handling.

  • The customer cannot provide reasonably sufficient evidence for a claimed transit-damage issue where such evidence is necessary to verify the claim.

  • The product shows normal wear and tear.

19. Our Commitment

We understand that Islamic wall décor is purchased with the expectation of quality, beauty and careful finishing.

Every order is packed with care, and we make reasonable efforts to ensure that your product reaches you safely.

If you experience a genuine issue with your order, please contact us and our team will review the matter fairly and provide an appropriate resolution in accordance with this policy and applicable law.

20. Contact Us

For return, replacement or refund requests, please contact Bait Al Noor through the contact details available on our website.

Please include:

Order Number:
Customer Name:
Customer Registered Mobile Number:
Issue:
Photos/Videos:

Bait Al Noor
Website: baitalnoor.in

We appreciate your trust in Bait Al Noor and thank you for choosing our Islamic wall-art products.